Return Policy

  • Any discrepancies on invoice must be reported within 14 days
  • Decker Jewelry will exchange merchandise under the following circumstances:
    • The work is defective.
    • You were shipped incorrectly.
    • The work was damaged during shipping.
  • Please keep the work in its original packaging and contact us immediately for a return authorization number.
  • Returns only accepted with authorization.
  • 15% restocking fee will be charged on all return merchandise.
  • We do not issue credit and are not responsible for return shipping.

 

Lost an Earring?

To get a mate, please send the half earring to the Decker Jewelry. Each piece is made by hand so having the one remaining is crucial to making a mate. Also, you wouldn’t want one tarnished and one shiny, or one large and one small.

  • Contact Christy before sending to make sure it’s an earring she still makes.
  • Bubble wrap or package in a way where the earring won’t get damaged.
  • I only match Decker Jewelry earrings. Be sure it’s a Decker Jewelry earring.
  • Allow 3-4 weeks turnaround.