Ordering Information

To place an order please fill out the information on the order form page. Print a copy for your records and hit the send button. This will send a copy of your order to Decker Jewelry's e-mail. Once received, we will contact you regarding payment and ship date. Thank you for your order. We look forward to speaking with you soon.

Shipping

  • We ship through U.S. mail. We do not ship to P.O. Boxes. Please provide a physical street location for the shipping address.
  • There will be a $10.00 shipping and handling fee on all orders in the U.S. Orders over $500.00 will cost $20.00 to ship.
  • If shipping outside the U.S. : After we receive your order form you will receive an order confirmation including shipping changes for your approval.

Lost an Earring

We are happy to match a single earring if you've lost one. Please send us the remaining half. As all Decker Jewelry is hand made each earring varies. We will need your earring to pair up with it's new mate. Fill out the order form by going to the gallery page. Find your earring. Click the add to cart button. When your order form comes up change the quantity to .5 (half pair). Fill out the rest of the order form. Print the order form out and mail DeckerJewelry a copy with your unmatched earring.

When sending back your ½ earring please box and bubble wrap well. No earrings in envelopes, these are sure to get damaged in the mail and will cost you a whole new pair. Shipping and handling fee is waved for matching earrings.

Refunds/Exchanges

Decker Jewelry can not be returned for refund. Work may be exchanged for replacement pieces under the following circumstances:

  • The work is defective.
  • You were shipped the incorrect item.
  • The work was damaged during shipping.

If this is the case please keep the work in its original packaging and contact us immediately for instructions on how to proceed.

We must hear from you within 2 weeks of having received your order.

We do not issue credit and are not responsible for return shipping with out pre approving your return.